Return & Exchange Policy

Returns & Exchange Policy

This policy outlines the terms for returns and exchanges for products purchased from Autokraft, the operator of the website www.autokraft.ae.

1. Situations Where Returns Are Accepted

We will accept returns under the following conditions. You must return the item for our review before a refund or exchange can be processed.

• Quality Issues: If the item you receive is not working correctly or was damaged during delivery, rendering it non-functional, we will accept a return and issue a refund. You will be responsible for the return shipping costs.
• Special Circumstances: In some specific cases, a return may be approved after a discussion with our customer service team. These returns will be subject to a 10% handling fee.
• Incorrect Item Ordered (for Exchange): If you order the wrong item and negotiate an exchange with our customer service for the correct product, this policy will apply. You will be responsible for the shipping costs to return the original item and for the shipping of the replacement item.

2. Situations Where Returns Are Not Accepted

• Please review all product details carefully on www.autokraft.ae before making a purchase. If you are unsure about an item, please contact our customer service for assistance.
• If you order the wrong item by your own mistake (and it is not a quality-related issue), we will not be able to offer a return. We urge you to double-check your order before purchase.
• If an item is damaged due to your negligence, we cannot provide an exchange. However, you may return the item for repair, but you will be responsible for all associated shipping costs.

3. Return for Exchange Policy (within 14 days of receipt)

• Exchange for Damaged-in-Transit Items: If your item was damaged during the initial delivery from us, we will exchange it for a new one. You will be responsible for the cost of shipping the damaged item back to us.
• Mis-Ordered Products: If you ordered the wrong item and wish to exchange it for the correct one, please contact our customer service. If an exchange is approved, you will need to return the original item and cover all shipping costs (for both the return and the new shipment).
• Physically Damaged Items by User: We do not offer an exchange service for items that have been physically damaged by the user. These items can be returned for repair at your expense.

Process for Returns and Exchanges:

1. Contact Us First: Before returning any item, you must contact our customer service team to explain the issue. We will provide instructions on how to proceed.
2. Return Shipping: After confirming that your item is eligible for a return under our policy, please use a reliable courier service available in your area to ship it to the address provided by our customer service.
3. Our Process: Once we receive your returned item, we will inspect it and arrange for a replacement or repair. We will keep in touch with you throughout the process and notify you once it is complete. Please check your email for updates.

Notice on Shipping: When returning an item to us, please use a trackable shipping method. Autokraft is not responsible for any issues, including loss or damage, that occur with the courier you select for your return shipment.